All originals are under copyright Kelly Kincaid and licensed under Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Monitization, reproductions or otherwise illegal use of the original artwork is strictly prohibited. Please refer to Jetlagged Comic's Use Policy for more information. 

Shipping and Contact Information

 

If you have any questions regarding your order, please contact me at jetlaggedcomic@gmail.com

 

I only provide email support at this time.

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Hours of Operation: Monday - Friday 9am - 5pm PT

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Shipping Times

I strive to fulfill orders within 2-3 business days. If you put an order in on a Friday, I will see it on Monday. I'm a small operation so please be patient. Priority Mail is not a time-guaranteed service. While it usually takes 3-7 days from shipment date, there is no refund if it takes longer.

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Tracking Numbers 

When you place an order you will receive an e-mail confirmation as well as an email when something has shipped. US domestic orders will receive a tracking number. I ship both Domestic and International orders using USPS Priority Mail. 

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Domestic Orders

In most situations you should receive your order within 3-7 business days of shipping. For very large orders, please allow up to two weeks. I offer FREE Domestic shipping using USPS Priority Mail, however, if you're in a time crunch and need it sooner, email me at jetlaggedcomic@gmail.com to discuss options and purchase additional postage. 

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International Orders

I do not provide tracking numbers for international orders.  The minimum transit time for international shipping is 3-4 weeks (yes, even to Canada). If you haven't gotten your order within 4 weeks, please email me at jetlaggedcomic@gmail.com.

Returns/Refunds 

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If you aren't completely satisfied with my products, I will issue you a refund. However, you will be required to ship the product back to me before I will process the refund, less the shipping. Please include the original invoice or order number. 

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No returns/refunds given after 60 days.

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Damaged Products

If your product is damaged during shipping, please take a picture and email it me. Once I get the photo I will send you a replacement free of charge (with the exception of Original Art. Those cannot be recreated). 

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Lost Products

If your order is lost in transit you'll have the option of reshipment or a refund for the missing item (less the shipping fees). I am unable to reship for a third time or offer a refund. 

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Other Mishaps

Changes to an address require a reshipment fee. 

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If you entered an incomplete / incorrect or hotel address and your item is lost / stolen, I require that you send the money for reshipment. Minimum domestic reshipment charge is $2.00+ 

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I DO NOT SHIP TO HOTEL ADDRESSES. I apologize if this is an inconvenience to you, but I have had too many orders gone "missing." Please use a physical mailing address or PO Box only.

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Wholesale Requests

If you're interested in purchasing wholesale please contact me at jetlaggedcomic@gmail.com